Reservation conditions for individuals and families

Here are the reservation conditions when you book an all-inclusive stay at Centre de villégiature Jouence, Village or Auberge sector. These conditions apply to all new reservations made on or after October 14, 2025 (reservation date).

 

Reservations processed by the Groups Department

If your reservation is part of a group reservation managed by the Jouvence groups team, the terms and conditions of the contract signed by the person responsible for your group take precedence over all the terms and conditions below.

 

Accommodation tax

A 3.5% accommodation tax on room charges only is applicable to all our accommodations (calculated on the room price only).

 

Other conditions

  • Pets are not allowed.
  • No refunds will be given for meals and services included in the package that are not consumed or used.

 

Payment

Credit card (Visa or MasterCard) and debit card (Interac).

 

Allergies

Although Jouvence takes special care to meet the needs of its guests with food allergies and intolerances, Jouvence does not guarantee that the food served is free of allergens. In this regard, guests release Jouvence from any liability related to their food allergies and/or intolerances.

 

Payment, cancellation, and changes to a stay during the low season, regular season, or summer Club Formula.

  • A deposit of 30% of the total amount is required when booking a stay with overnight accommodation. In the case of a stay without accommodation, a larger deposit may be required, depending on the applicable package.
  • There are no cancellation fees if you cancel 7 days or more before the arrival date.
  • If you cancel between 6 and 2 days before the arrival date, the entire deposit will be retained.
  • Two days before the arrival date of your stay, a payment corresponding to the balance of the value of your stay will be made to the card used for the deposit.
  • If you cancel 2 days or less before the arrival date, the full amount of the stay will be retained.
  • At the time of check-in, an automatic pre-authorization of $200 will be made on the card used to make your reservation, corresponding to the security deposit.
  • In the event of a stay without accommodation or cancellation on the day of arrival, or if you do not show up, the full package price will be charged to the credit card on file.

 

Payment, cancellation, and changes to a stay during the Holiday Club Formula and winter break Club Formula.

  • A security deposit of 30% of the total amount is required when booking a stay with overnight accommodation. In the case of a stay without accommodation, a larger deposit may be required, depending on the applicable package.
  • No cancellation fees if you cancel 14 days or more before the arrival date.
  • If you cancel between 13 and 7 days before the arrival date, the entire deposit will be retained.
  • Seven days before the arrival date of your stay, a payment corresponding to the balance of the value of your stay will be made to the card used for the deposit.
  • If you cancel 7 days or less before the arrival date, the full amount of the stay will be charged.
  • At check-in, an automatic pre-authorization of $200 will be made on the card used to make your reservation, corresponding to the security deposit.
  • In the event of a stay without accommodation or cancellation on the day of arrival, or if you do not show up, the full package will be charged to the credit card on file.

 

Payment, cancellation, and changes to a Sugar Shack, Easter Brunch, or Mother’s Day Brunch package without accommodation

  • A deposit of 100% of the total amount is required when booking a Sugar Shack, Easter Brunch, or Mother’s Day Brunch package without accommodation.
  • There are no cancellation fees if you cancel 7 days or more before the arrival date.
  • If you cancel between 6 and 2 days before the arrival date, an amount corresponding to 30% of the deposit will be retained.
  • If you cancel 2 days or less before the arrival date, the entire deposit will be retained.
  • Reservations for Sugar Shack, Easter Brunch, or Mother’s Day Brunch packages must be used on the date reserved and cannot be transferred to another date.

 

Online reservations

In the event of an obvious error in the rate displayed during an online reservation—including an error resulting from a computer problem, bug, technical failure, or programming error—Jouvence reserves the right to cancel the reservation in question. Such an error is defined as an obvious and significant price difference from the rate normally applicable for the accommodation or package booked. In such a case, the establishment is under no obligation to honor the reservation at the incorrect rate. The customer will then be informed as soon as possible and may, if necessary, choose to maintain their reservation at the corrected rate or cancel it at no cost.

 

Force majeure

In the event of force majeure, i.e., if an unforeseeable, unavoidable event beyond Jouvence’s control occurs and prevents Jouvence from providing the customer with all or part of the stay, such as a power failure, Jouvence’s liability will be limited to refunding the customer’s deposit or crediting the unused portion of the stay, and Jouvence will not be liable for any other damages that the customer may incur.

Jouvence may, at its sole discretion and without any obligation on its part in this regard, attempt to relocate the customer elsewhere. In this case, any amount of money that may be required by a third party to relocate, feed, and provide the customer with any services required by the customer that exceed the amount of the package agreed upon and not used with Jouvence shall be the sole responsibility of the customer, and Jouvence shall have no obligation with respect to this excess amount of money.