FREQUENTLY ASKED QUESTIONS – COVID-19

Last update July 15th 2020

 

Welcoming you in a secure environment is our priority. We hope to welcome our guests as planned this summer, following the new measures that will be shared. Health measures in place evolve according to the government’s guidelines. You will find below answers those questions we are able to respond to as of today. 

 

REPOPENING

  • Centre de Villégiature Jouvence : July 3 2020
  • La Petite Auberge de Jouvence : June 19 2020

 

WHY HAS LA PETITE AUBERGE DE JOUVENCE REOPEN BEFORE THE CENTRE DE VILLÉGIATURE JOUVENCE?

These establishments have two distinct classificationsThe Centre de Villégiature Jouvence has been authorized by the public authorities to reopen on Thursday June 25th. 

 

DOES THE DECISION MADE BY THE PUBLIC AUTHORITIES TO CLOSE SUMMER CAMPS AFFECT JOUVENCE?

The Centre de villégiature Jouvence is not affected by this decision. Jouvence welcomes families, individuals, groups and doesn’t classify as a summer camp.

 

WHAT IF JOUVENCE IS NOT REOPENED AT THE PLANNED DATE OF OUR STAY?

If Jouvence cannot welcome you at the date of your planned stay, you will have the option to obtain a full refund of your deposit, or to apply it to a future stay.

Appling your deposit on a future stay allows you to reserve the accommodation of your choice, while retaining the option to cancel free of charge up to 10 days prior your new arrival date.*

*For group conditions, please contact our team at [email protected]

 

ABOUT YOUR STAY

The security of our guests and our team is our priority. While we wait for the specific measures to be announced by the public authorities, our team is considering all possible scenarios. All measures put in place will be shared to our guests before their stay and will also be published on this page.

 

Click here for details about your stay

 

BOOKINGS

HOW CAN I BOOK A STAY?

La Petite Auberge de Jouvence (an adult only accomodation), has been open since June 19th 2020.You may book online or by phone at 1 800 567-3134 poste 1841. 

Centre de Villégiature Jouvence – We have few stays left ready to book for family vacation. To book your stay, you may call at 1–800-567-3134 poste 1841 or send us an email at [email protected].

Group reservation –Please send us a detailed e-mail to [email protected] including a direct phone number where we can reach you. Our staff members will answer your request within 72 hours. 

 

HOW CAN I CANCEL A STAY?

Individual and family stays – If you want to cancel a stay, please send us your request at [email protected] with the following information:

  • Complete name (on your confirmation)
  • Date of stay
  • Folio numbers (six numbers)

We will answer your request in the following 72 business hours.

Group reservations – Send us a detailed email at [email protected] including the direct phone number where we can reach you.

We will answer your request in the following 72 business hours.

 

 

COMMUNICATIONS

HOW WILL YOU COMMUNICATE WITH CUSTOMERS WHO HAVE BOOKED A STAY?

An email will be sent to the email address saved in the stay information. A first email was sent mid-May by the general management to all customers with a stay booked before August 21st. You did not receive it? Check your spam emails or write an email with all the details at [email protected]

 

HOW CAN I RECEIVE UPDATES FROM JOUVENCE?

We will send email updates to all guests who have booked a stay until August 21st. You did not receive it? Check your spam emails or write an email with all the details at [email protected]

We also invite you to subscribe to our newsletter below, and to follow us on Facebook and Instagram for instant updated messages.