Frequent questions

Here are the answers to the most frequently asked questions.

 

Is it possible to go onsite at Jouvence without an overnight stay 
No. Jouvence offers allinclusive experiences of overnight stay which include accomodations meals,  site access and activities.  It is not possible to enjoy our amazing grounds  without an  allinclusive package. After all, as our signature states; This is a different kind of hotel! 

At what time can we arrive at the site?
Rooms are available as of 4 p.m. You can however show up at 2 p.m. and enjoy our magnificent site. 

Until what time can we stay on the site?
You can stay on the site until 11 a.m. if your last meal is breakfast and until 4 p.m. if your last meal is dinner.

Can I bring my pet?
You may unfortunately not. Jouvence is located in Parc national du Mont-Orford, where pets are forbidden.

 

ACCOMODATIONS

Are there refrigerators in the accommodation?

  • Center de Villégiature Jouvence: Refrigerators are available in private chalets. Accommodation with shared lounge (Rafale, Poudrerie and Suroît), for hygienic reasons, there is no refrigerator for now.
  • La Petite Auberge de Jouvence: No, there is no refrigerator in the rooms.

Is bedding included?
Yes, except for certain groups.

Will I have to share a washroom if I stay in a large pavilion?
No, all of our rooms and family units are equipped with a full private bathroom.

Is there a safe in the room?
Yes, all of our rooms are equipped with a safe. Our guests may use them for free.

Do the rooms have Wi-Fi?
Yes. Wi-Fi is available in all of our rooms, except for the Des Havres sector and our two shelters in the woods (the Sarracénie cabin and the Hors-Piste Lodge).

Are the rooms and accommodation air conditioned?
Most units have a fan, but no air conditioning. That being said, the common areas are air conditioned at La Petite Auberge de Jouvence.

 

ACTIVITIES

Can I bring my boat?
No. Jouvence provides all clients with free access to our fleet of watercraft: canoes, kayaks, Rabaska canoes, pedal boats, rowboats, and our popular sailboats!

Do you have a pool?
No, but we do have a lake! Jouvence is located on the shores of Lake Stukely. We have a beach and a supervised swimming area.

Can I fish?
Yes, but only from a watercraft with a valide fishing licence. Rules prohibit fishing from the shore.

Can I bring my bicycles?
Yes! Jouvence features several bike trails. In addition, you may also access Parc national du Mont-Orford’s circuit. Please note that you will be charged additional access fees by SEPAQ.

Will the activity still be held if Mother Nature isn’t cooperating?
Activities at Jouvence are offered rain or shine. We hold our supervised activities even if the weather is not perfect. Our counsellors have a few tricks up their sleeves to adapt all of our activities to the weather conditions. Of course, if an activity must be cancelled because the weather is too bad, several other alternatives will be available on site.

 

MEALS

Do all meals have to be included?
Yes. At the Centre de Villégiature, meals are included in our rates because we offer an all-inclusive package. No worries for you, just all-around fun! However, if you are staying at Jouvence’s Petite Auberge, you have the option of choosing a two-meals- per-day- only package.

How do you manage food allergies?
At Jouvence, we have a strict procedure for managing food allergies and we apply it diligently every day. Our chefs have had training in food allergy management and all of our kitchen staff are very aware of this issue. Although Jouvence pays particular attention to meet the needs of its customers regarding food allergies and intolerances, Jouvence does not guarantee that the foods served are free of allergenic products. 

Can I bring my own wine?
Our guests may bring their own alcoholic beverages to their accommodation site only. Jouvence’s dining room, bistro, and terraces have a wine list and an extensive cocktail menu.

Does the menu include a large dish selection?
Yes! Our gourmet buffets are always varied and plentiful. We always offer a wide variety of main and side dishes, salads, and soups.

 

FAMILY

Do children have to participate in supervised activities? (unavailable for summer 2020)
No, they are not compelled to do so. We do strongly suggest that they participate so that they enjoy unique and unforgettable experiences, and also to enable mom and dad to enjoy their vacation.

Do I need to bring a highchair or a booster seat for my child?
No, we will be pleased to lend you these accessories.

Are there daycare services?
We offer daycare for children under 3 years of age only during our adults nights dinner (once a week) during summer. 

What to bring during your stay? 

To make the most of your stay at Jouvence during the summer Club Formula, we suggest you to bring:

  • Beach towelsbathing suits and water shoes 
  • Sun lounger (exceptionally, there will not be no lounge chairs at the beach) 
  • Bicycle 
  • Mosquito repellent
  • Sunscreen 
  • Hat and/or cap  
  • Appropriate rainwear and umbrella 
  • Water bottle 
  • Hiking gear 
  • Boardgameswater toyscolouring pencils, etc. 
  • Face mask (now mandatory in closed public spaces)