Frequently Asked Questions
Alert level in effect for Estrie: green
Last update October 25, 2021
Our reservation service is open every day from 8 a.m. to 10 p.m.
GENERAL (ALL INCLUSIVE STAY)
Welcoming you in a secure environment is our priority. In this context, we have put in place preventive measures to ensure that your stay with us takes place respecting the enforced hygiene measures. Our sanitary protocols have been updated. All measures put in place will be shared to our guests before their stay and will also be published on this page:
Is the vaccination passport required to come to Jouvence?
Yes. All individuals of 13 years and older will be required to present their vaccination passport along with their photo identification at the time of registration. The vaccination passport, in the form of a QR code, can be presented directly from a mobile device (VaxiCode app or PDF) or it can be printed. Only the QR code from the vaccination passport is accepted and no other document is valid.
Guests who are unable to present their proof of vaccination will not be admitted to the Jouvence site.
If I am staying at Jouvence and I am from another province or country, what documentation do I need to show to prove that I am vaccinated?
People travelling to Québec must show photo ID and proof issued by their country or Canadian province that they have had two doses of one of the following recognized vaccines:
- Janssen (only one dose required)
What if Jouvence cannot receive me at the scheduled time of my stay?
If Jouvence is unable to welcome you on your scheduled date of stay, you will have the option to obtain a full refund of your deposit or to apply it on a future stay. Apply your deposit on a future stay allows you to protect the accommodation of your choice, while retaining the option to cancel free of charge up to 10 days of your new scheduled arrival date*.
*For postponement conditions for groups, please send us a detailed e-mail to [email protected]
How can I book a stay?
La Petite Auberge de Jouvence (an adult only accommodation) – You may book online or by phone at 1 800 567-3134.
Centre de Villégiature Jouvence – To book your stay, you may call at 1–800-567-3134 or send us an email at [email protected].
Group reservations –Please send us a detailed e-mail to [email protected] including a direct phone number where we can reach you. Our staff members will answer your request as soon as they can.
How can I cancel a stay?
Individual and family stays – If you want to cancel a stay, please send us your request at [email protected] with the following information:
- Complete name (on your confirmation)
- Date of stay
- Folio numbers (six numbers)
It may take a few days to process your request. Thank you for your patience. Please consult the reservation policy for all the details.
Group reservations – Send us a detailed email at [email protected] including the direct phone number where we can reach you. It may take a few days to process your request. Thank you for your patience.
How will you communicate with customers who have booked a stay?
If we can’t reopen at the planned date, an email will be sent to the clients that have a booking.
- If Jouvence is able to welcome customers, services offered will change according to the red alert level. These changes will be sent by email. Clients will be able to cancel their booking without any fee if they wish to.
- If, because of the red alert code’s directives, Jouvence is unable to welcome clients, they will have the option to obtain a full refund of their deposit or to apply it on a future stay.
How can I receive updates from Jouvence?
We will send email updates to all guests who have booked a stay. You did not receive it? Check your spam emails or write an email with all the details at [email protected].
Can I charge my electric vehicle?
Yes. We have parking lots with 120 Volts outlets (2 at P1 and 2 at P6). It is important to note that these are not fast-charging stations, so you need to bring your own adapter.
At what time can we arrive at the site?
Please consult the page Arrivals and departures.
Until what time can we stay on the site?
Please consult the page Arrivals and departures.
Is there a curfew on the site?
There is currently no curfew in effect.
The curfew applies to our site when there is one. Therefore, there is no walking possible on the site during the curfew timelines. All our guests will must be returned to their accommodation and remain until the following morning. Jouvence staff will circulate on the site at all times, even during curfew, for security and emergency management purposes as needed.
Can I bring my pet?
You may unfortunately not. Jouvence is located in Parc national du Mont-Orford, where pets are forbidden.
Is wearing a mask mandatory?
Wearing a mask or face covering the nose and mouth is mandatory inside common places and everywhere when the minimum distance of 2 m cannot be respected (reference). Outside, group of maximum of 12 people are accepted. Outside, a neck warmer, muffler, balaclava or other well-fitting clothing covering the nose and mouth. This garment must be made of at least 2 layers of close-knit fabric and be large enough to completely cover the mouth and nose (reference).
Are there refrigerators in the accommodation?
- Center de Villégiature Jouvence: Refrigerators are available in private chalets and accommodation with shared lounge (Rafale, Poudrerie, Suroît, Nordet and Brise).
- La Petite Auberge de Jouvence: No, there is no refrigerator in the rooms.
Is bedding included?
Yes, except for certain groups.
Will I have to share a washroom if I stay in a large pavilion?
Is there a safe in the room?
All of our rooms are equipped with a safe, except the 2 pavilions at D’Jouv. Our guests may use them for free.
Do the rooms have Wi-Fi?
Yes. Wi-Fi is available in all of our rooms, except for the Des Havres sector and our shelter located in the woods named the Sarracénie cabin.
Are the rooms and accommodation air conditioned?
Most units have a fan, but no air conditioning. That being said, the common areas are air-conditioned at La Petite Auberge de Jouvence.
Can I bring my boat?
No. Jouvence provides all clients with free access to our fleet of watercraft: canoes, kayaks, Rabaska canoes, pedal boats, rowboats, and our popular sailboats!
Do you have a pool?
No, but we do have a lake! Jouvence is located on the shores of Lake Stukely. We have a beach and a supervised swimming area.
Can I fish?
Yes, but only from a watercraft with a valid fishing license. Rules prohibit fishing from the shore.
Can I bring my bicycles?
Yes! Jouvence features several bike trails. In addition, you may also access Parc national du Mont-Orford’s circuit. Please note that you will be charged additional access fees by SEPAQ.
Will the activity still be held if Mother Nature isn’t cooperating?
Activities at Jouvence are offered rain or shine. We hold our supervised activities even if the weather is not perfect. Our counselors have a few tricks up their sleeves to adapt all of our activities to the weather conditions. Of course, if an activity must be canceled because the weather is too bad, several other alternatives will be available on site.
Will there be campfires?
Yes, if the SOPFEU authorizes it at the time of your stay. Benches will be installed so that social distancing is respected.
Are the hebertism modules safe in winter?
Totally! The hebertism modules are open all year long.
Can we slide two people on a tube?
Yes, it is possible to slide 2 people on a tube if your child is too young to slide alone.
At what age can children slide?
From 3 years old and up.
Do all meals have to be included?
Yes. At the Centre de Villégiature, meals are included in our rates because we offer an all-inclusive package. No worries for you, just all-around fun! However, if you are staying at Jouvence’s Petite Auberge, you have the option of choosing a two-meals-per-day-only package.
How do you manage food allergies?
At Jouvence, we have a strict procedure for managing food allergies and we apply it diligently every day. Our chefs have had training in food allergy management and all of our kitchen staff are very aware of this issue. Although Jouvence pays particular attention to meet the needs of its customers regarding food allergies and intolerances, Jouvence does not guarantee that the foods served are free of allergenic products.
Can I bring my own drinks (wine, beer, etc.)?
Our guests may bring their own alcoholic beverages to their accommodation site only. Jouvence’s dining room, bistro, and terraces have a wine list and an extensive cocktail menu.
Does the menu include a large dish selection?
Do I have to bring my playpen?
Do children have to participate in anime activities?
No, they are not compelled to do so. We do strongly suggest that they participate so that they enjoy unique and unforgettable experiences.
Do I need to bring a highchair or a booster seat for my child?
No, we will be pleased to lend you these accessories. You just have to specify it when making your reservation.
Are there daycare services?
We usually offer daycare for children under 3 years of age only during our adults nights dinner (once a week) during the summer Club Formula. For now, as we don’t know if we can take charge of children during next summer Club Formula, it is not possible to comment at this time.
What to bring during your stay?
- Chairs and/or blanket
- 1 backpack per person for hiking, spare clothes and water bottle
- Appropriate rainwear and umbrella
- Water bottle
- Board games, water toys, coloring pencils, etc.
- Face mask (now mandatory in closed public spaces)
- Beach towels, bathing suits and water shoes
- Mosquito repellent
- Hat and/or cap
You still have a question? Write us an email at [email protected]