Frequently Asked Questions
Last update October 1st 2020
Alert levels in effect for Estrie : orange
Welcoming you in a secure environment is our priority. In this context, we have put in place preventive measures to ensure that your stay with us takes place respecting the enforced hygiene measures. Our sanitary protocols have been updated. All measures put in place will be shared to our guests before their stay and will also be published on this page:
What happen with my booking if the alert level of my region is red?
Jouvence follows measures according to the alert level of its area.
To ensure that all guests enjoy a safe and memorable stay, we count on your cooperation and invite you to follow the public health’s directives.
What happen if Jouvence’s region falls into a red alert level?
If the region where Jouvence is located goes into red alert level according to the public heath’s color code, an email will be sent to the clients that have a booking with in the next 30 days.
- If Jouvence is able to welcome customers, services offered will change according to the red alert level. These changes will be sent by email. Clients will be able to cancel their booking without any fee if they wish to.
- If, because of the red alert code’s directives, Jouvence is unable to welcome clients, they will have the option to obtain a full refund of their deposit or to apply it on a future stay.
What if Jouvence cannot receive me at the scheduled time of my stay?
If Jouvence is unable to welcome you on your scheduled date of stay, you will have the option to obtain a full refund of your deposit or to apply it on a future stay.
Apply your deposit on a future stay allows you to protect the accommodation of your choice, while retaining the option to cancel free of charge up to 10 days of your new scheduled arrival date*.
*For postponement conditions for groups, please send us a detailed e-mail to [email protected]
How can I book a stay?
La Petite Auberge de Jouvence (an adult only accomodation) – You may book online or by phone at 1 800 567-3134 poste 1841.
Centre de Villégiature Jouvence – We have few stays left ready to book for family vacation. To book your stay, you may call at 1–800-567-3134 poste 1841 or send us an email at [email protected].
Group reservation –Please send us a detailed e-mail to [email protected] including a direct phone number where we can reach you. Our staff members will answer your request within 72 hours.
How can I cancel a stay?
Individual and family stays – If you want to cancel a stay, please send us your request at [email protected] with the following information:
- Complete name (on your confirmation)
- Date of stay
- Folio numbers (six numbers)
We will answer your request in the following 72 business hours.
Group reservations – Send us a detailed email at [email protected] including the direct phone number where we can reach you.
We will answer your request in the following 72 business hours.
How will you communicate with customers who have booked a stay?
At the beginning of October, an email will be sent to the email address saved in the reservation information to everyoine who have booked a stay in 2020.
How can I receive updates from Jouvence?
We will send email updates to all guests who have booked a stay. You did not receive it? Check your spam emails or write an email with all the details at [email protected]
Is it possible to go onsite at Jouvence without an overnight stay
No. Jouvence offers all–inclusive experiences of overnight stay which include accomodations meals, site access and activities. It is not possible to enjoy our amazing grounds without an allinclusive package. After all, as our signature states; This is a different kind of hotel!
At what time can we arrive at the site?
Rooms are available as of 4 p.m. You can however show up at 2 p.m. and enjoy our magnificent site.
Until what time can we stay on the site?
You can stay on the site until 11 a.m. if your last meal is breakfast and until 4 p.m. if your last meal is dinner.
Can I bring my pet?
You may unfortunately not. Jouvence is located in Parc national du Mont-Orford, where pets are forbidden.
Are there refrigerators in the accommodation?
- Center de Villégiature Jouvence: Refrigerators are available in private chalets. Accommodation with shared lounge (Rafale, Poudrerie, Suroît, Nordet and Brise), for hygienic reasons, there is no refrigerator for now.
- La Petite Auberge de Jouvence: No, there is no refrigerator in the rooms.
Is bedding included?
Yes, except for certain groups.
Will I have to share a washroom if I stay in a large pavilion?
Is there a safe in the room?
All of our rooms are equipped with a safe, except the 2 pavillons at D’Jouv. Our guests may use them for free.
Do the rooms have Wi-Fi?
Yes. Wi-Fi is available in all of our rooms, except for the Des Havres sector and our two shelters in the woods (the Sarracénie cabin and the Hors-Piste Lodge).
Are the rooms and accommodation air conditioned?
Most units have a fan, but no air conditioning. That being said, the common areas are air conditioned at La Petite Auberge de Jouvence.
Can I bring my boat?
No. Jouvence provides all clients with free access to our fleet of watercraft: canoes, kayaks, Rabaska canoes, pedal boats, rowboats, and our popular sailboats!
Do you have a pool?
No, but we do have a lake! Jouvence is located on the shores of Lake Stukely. We have a beach and a supervised swimming area.
Can I fish?
Yes, but only from a watercraft with a valide fishing licence. Rules prohibit fishing from the shore.
Can I bring my bicycles?
Yes! Jouvence features several bike trails. In addition, you may also access Parc national du Mont-Orford’s circuit. Please note that you will be charged additional access fees by SEPAQ.
Will the activity still be held if Mother Nature isn’t cooperating?
Activities at Jouvence are offered rain or shine. We hold our supervised activities even if the weather is not perfect. Our counsellors have a few tricks up their sleeves to adapt all of our activities to the weather conditions. Of course, if an activity must be cancelled because the weather is too bad, several other alternatives will be available on site.
Do all meals have to be included?
Yes. At the Centre de Villégiature, meals are included in our rates because we offer an all-inclusive package. No worries for you, just all-around fun! However, if you are staying at Jouvence’s Petite Auberge, you have the option of choosing a two-meals- per-day- only package.
How do you manage food allergies?
At Jouvence, we have a strict procedure for managing food allergies and we apply it diligently every day. Our chefs have had training in food allergy management and all of our kitchen staff are very aware of this issue. Although Jouvence pays particular attention to meet the needs of its customers regarding food allergies and intolerances, Jouvence does not guarantee that the foods served are free of allergenic products.
Can I bring my own wine?
Our guests may bring their own alcoholic beverages to their accommodation site only. Jouvence’s dining room, bistro, and terraces have a wine list and an extensive cocktail menu.
Does the menu include a large dish selection?
Do children have to participate in supervised activities? (unavailable for summer 2020)
Do I need to bring a highchair or a booster seat for my child?
No, we will be pleased to lend you these accessories.
Are there daycare services?
We offer daycare for children under 3 years of age only during our adults nights dinner (once a week) during summer.
What to bring during your stay?
To make the most of your stay at Jouvence during the summer Club Formula, we suggest you to bring:
- Beach towels, bathing suits and water shoes
- Sun lounger
- Mosquito repellent
- Hat and/or cap
- Appropriate rainwear and umbrella
- Water bottle
- Hiking gear
- Boardgames, water toys, colouring pencils, etc.
- Face mask (now mandatory in closed public spaces)
You still have a question? Write us an email at [email protected]