Frequently Asked Questions

Alert level in effect for Estrie: green

Last update August 30, 2021

 

We are fully booked until September 17.
All-inclusive stay are possible from September 18.

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Our reservations service is open Monday, Wednesday, Thursday and Friday from 1 to 6 p.m.

 

 

 

GENERAL (ALL INCLUSIVE STAY)

 

Chaises site Jouvence

 

Welcoming you in a secure environment is our priority. In this contextwe have put in place preventive measures to ensure that your stay with us takes place respecting the enforced hygiene measures. Our sanitary protocols have been updated. All measures put in place will be shared to our guests before their stay and will also be published on this page:

 

Click here for details about your stay

Yes. All individuals of 13 years and older will be required to present their vaccination passport along with their photo identification at the time of registration. The vaccination passport, in the form of a QR code, can be presented directly from a mobile device (VaxiCode app or PDF) or it can be printed. Only the QR code from the vaccination passport is accepted and no other document is valid.

Guests who are unable to present their proof of vaccination will not be admitted to the Jouvence site.

People travelling to Québec must show photo ID and proof issued by their country or Canadian province that they have had two doses of one of the following recognized vaccines:

  • Pfizer
  • Moderna
  • AstraZeneca
  • Covishield
  • Janssen (only one dose required)

Source : Gouvernement du Québec COVID-19 vaccination passport

If Jouvence is unable to welcome you on your scheduled date of stay, you will have the option to obtain a full refund of your deposit or to apply it on a future stay. Apply your deposit on a future stay allows you to protect the accommodation of your choice, while retaining the option to cancel free of charge up to 10 days of your new scheduled arrival date*.

*For postponement conditions for groups, please send us a detailed e-mail to [email protected]

La Petite Auberge de Jouvence (an adult only accommodation) – You may book online or by phone at 1 800 567-3134.

Centre de Villégiature Jouvence – To book your stay, you may call at 1–800-567-3134 or send us an email at [email protected].

Consult the reservation policy

Group reservations –Please send us a detailed e-mail to [email protected] including a direct phone number where we can reach you. Our staff members will answer your request as soon as they can.

 

Individual and family stays – If you want to cancel a stay, please send us your request at [email protected] with the following information:

  • Complete name (on your confirmation)
  • Date of stay
  • Folio numbers (six numbers)

It may take a few days to process your request. Thank you for your patience. Please consult the reservation policy for all the details.

 

Group reservations – Send us a detailed email at [email protected] including the direct phone number where we can reach you. It may take a few days to process your request. Thank you for your patience.

If we can’t reopen at the planned date, an email will be sent to the clients that have a booking.

  • If Jouvence is able to welcome customers, services offered will change according to the red alert level. These changes will be sent by email. Clients will be able to cancel their booking without any fee if they wish to.
  • If, because of the red alert code’s directives, Jouvence is unable to welcome clients, they will have the option to obtain a full refund of their deposit or to apply it on a future stay.

We will send email updates to all guests who have booked a stay. You did not receive it? Check your spam emails or write an email with all the details at [email protected].

We also invite you to subscribe to our newsletter below, and to follow us on Facebook and Instagram to receive updated messages.

Yes. We have parking lots with 120 Volts outlets (2 at P1 and 2 at P6). It is important to note that these are not fast-charging stations, so you need to bring your own adapter.

Please consult the page Arrivals and departures.

Please consult the page Arrivals and departures.

There is currently no curfew in effect.

The curfew applies to our site when there is one. Therefore, there is no walking possible on the site during the curfew timelines. All our guests will must be returned to their accommodation and remain until the following morning. Jouvence staff will circulate on the site at all times, even during curfew, for security and emergency management purposes as needed.

You may unfortunately not. Jouvence is located in Parc national du Mont-Orford, where pets are forbidden.

Wearing a mask or face covering the nose and mouth is mandatory inside common places and everywhere when the minimum distance of 2 m cannot be respected (reference). Outside, group of maximum of 12 people are accepted. Outside, a neck warmer, muffler, balaclava or other well-fitting clothing covering the nose and mouth. This garment must be made of at least 2 layers of close-knit fabric and be large enough to completely cover the mouth and nose (reference).

 

ACCOMMODATIONS

 

Accomodation Jouvence

  • Center de Villégiature Jouvence: Refrigerators are available in private chalets and accommodation with shared lounge (Rafale, Poudrerie, Suroît, Nordet and Brise).
  • La Petite Auberge de Jouvence: No, there is no refrigerator in the rooms.

Yes, except for certain groups.

No, all of our rooms and family units are equipped with a private bathroom.

All of our rooms are equipped with a safe, except the 2 pavilions at D’Jouv. Our guests may use them for free.

Yes. Wi-Fi is available in all of our rooms, except for the Des Havres sector and our shelter located in the woods named the Sarracénie cabin.

Most units have a fan, but no air conditioning. That being said, the common areas are air-conditioned at La Petite Auberge de Jouvence.

 

ACTIVITIES

 

Lac Stukely Kayak Jouvence

No. Jouvence provides all clients with free access to our fleet of watercraft: canoes, kayaks, Rabaska canoes, pedal boats, rowboats, and our popular sailboats!

No, but we do have a lake! Jouvence is located on the shores of Lake Stukely. We have a beach and a supervised swimming area.

Yes, but only from a watercraft with a valid fishing license. Rules prohibit fishing from the shore.

Yes! Jouvence features several bike trails. In addition, you may also access Parc national du Mont-Orford’s circuit. Please note that you will be charged additional access fees by SEPAQ.

Activities at Jouvence are offered rain or shine. We hold our supervised activities even if the weather is not perfect. Our counselors have a few tricks up their sleeves to adapt all of our activities to the weather conditions. Of course, if an activity must be canceled because the weather is too bad, several other alternatives will be available on site.

Yes, if the SOPFEU authorizes it at the time of your stay. Benches will be installed so that social distancing is respected.

Totally! The hebertism modules are open all year long.

Yes, it is possible to slide 2 people on a tube if your child is too young to slide alone.

From 3 years old and up.

 

MEALS

 

Repas à Jouvence Meals

Yes. At the Centre de Villégiature, meals are included in our rates because we offer an all-inclusive package. No worries for you, just all-around fun! However, if you are staying at Jouvence’s Petite Auberge, you have the option of choosing a two-meals-per-day-only package.

At Jouvence, we have a strict procedure for managing food allergies and we apply it diligently every day. Our chefs have had training in food allergy management and all of our kitchen staff are very aware of this issue. Although Jouvence pays particular attention to meet the needs of its customers regarding food allergies and intolerances, Jouvence does not guarantee that the foods served are free of allergenic products. 

Our guests may bring their own alcoholic beverages to their accommodation site only. Jouvence’s dining room, bistro, and terraces have a wine list and an extensive cocktail menu.

Yes! Our gourmet buffets are always varied and plentiful. We always offer a wide variety of main and side dishes, salads, and soups.

 

FAMILY

 

Ice Skating Jouvence

Yes.

No, they are not compelled to do so. We do strongly suggest that they participate so that they enjoy unique and unforgettable experiences.

No, we will be pleased to lend you these accessories. You just have to specify it when making your reservation.

We usually offer daycare for children under 3 years of age only during our adults nights dinner (once a week) during the summer Club Formula. For now, as we don’t know if we can take charge of children during next summer Club Formula, it is not possible to comment at this time.

  • Chairs and/or blanket
  • 1 backpack per person for hiking, spare clothes and water bottle
  • Bicycle 
  • Appropriate rainwear and umbrella 
  • Water bottle 
  • Board gameswater toyscoloring pencils, etc. 
  • Face mask (now mandatory in closed public spaces)

Summer

  • Beach towelsbathing suits and water shoes 
  • Mosquito repellent
  • Sunscreen 
  • Hat and/or cap  

Winter

  • Ice-skate

You still have a question? Write us an email at [email protected]